Service and Support for the
Instantaneous Era

It's Time to Move Beyond Idle Chat.

We're all getting used to instant gratification. In the time it takes you to read this, you could go online to find a restaurant, read a review, make reservations, get directions, and text your friends about when to meet you there.

But when we need online customer service or sales support, it's a different story. We spend huge amounts of time being serviced over chat systems that all too often don't even give us the answer or information we need. Or we wait on hold for an agent who may or may not provide the assistance we're seeking. Or we enter into back-and-forth email dialogs that sometimes take days to complete.

Why have we been willing to put up with this? Because there hasn't been an alternative. Until now.

Conversive is the first company focused on using the power of the internet to give customers the fast, accurate support they need — whenever, wherever, and however they need it. Voice, chat, email, texting or social media. On the desktop, over the phone, or on the go.

Conversive arms your agents to answer questions accurately, intelligently, instantly.  We increase the efficiency of each channel so you can deliver more personalized support without hiring more people.  We provide the intelligent edge to the channels that you choose —making your existing resources and systems more valuable and useful.  Most importantly, we put you in control, so you can decide exactly what kind of experiences you will create for your customers, and how to manage your resources most efficiently.

To put it as simply as we can, Conversive is the company that is taking customer care and sales support to a higher level. And our solution... well, it's simply a better answer.

A History of Higher Standards

Conversive has a proud history of creating new standards for online conversational tools. Founded by Dr. Michael Mauldin in 1997, Conversive has had many "firsts" in its technological development, including creating the first web-enabled chat bot with fully synchronized text-to-speech (2001), and the first synchronization of live and automated chat (2006). Always forward-thinking in its development, Conversive has never been satisfied with the status quo, and has now brought its full range of capabilities into the contact center, where it can have the most impact. Conversive is located in Agoura Hills, California, near Los Angeles, and has offices in New York City. Conversive partners strongly with other companies, including Avaya, Genesys, BMC/Remedy, and others.