Conversive Solutions:
A Better Answer

Ask anyone what's wrong with chat and you'll probably get an earful. Annoyingly slow. Irritatingly inappropriate “canned” answers. Expensive.

Ask those same people how they feel about online self-service, even the best conversational solutions, and you'll also get an earful. Dead ends. Answers that seem "right" but just don't help. Plastic personas. What's an acceptable failure rate for your self-service solutions? Sixty percent? Seventy percent?  Higher? How do customers treat your agents when they have already spent 10 minutes on a dead-end?

There must be a better way, and there is. Conversive provides the intelligent edge for your customer experience. It's a dramatic advancement in three important ways:

Delights your Customers. Conversive combines live chat and automated chat to make the customer experience faster, more reliable and more personal. So customers receive consistently responsive, personalized customer experiences. No endless pauses. No dead ends. Everyone is better served.

Empowers your agents. Conversive pre-qualifies customers so that they end up with the right agent. We give your agents instant access to the best responses. Agents are happier and more productive. Conversive provides them the most current information, so training is reduced and new programs, offers and information are immediately available.

Gives you the power to improve. Everything. With Conversive, you set the priorities.  Is customer experience paramount?  No problem, we have your back.  Need to save more money?  We can help. Conversive gives you an ongoing source of current, actionable information about what your customers want and how you can make them happier. Additionally, Key Performance Indicators on automation and agent productivity give you all the right levers to push. Conversive helps you get the right information to your customers, use your agents more effectively, and leave your customers more satisfied.