Talking with your customers just got a whole lot easier.
Conversive empowers your agents to provide better support to your customers online, over the phone or in new channels. You can improve the performance of your online service, or add new channels quickly and easily. With Conversive you get:
- Better answers faster, using natural language
- More productive agents who are happier in their work
- Delighted customers who buy more from you
- Agility to add new channels and capabilities quickly, cost-efficiently
Conversive supports a consistently outstanding experience for your customers in any channel you choose.
It's all due to the powerful conversational engine that quickly provides recommended responses that are based on your best information and business rules. We know you've worked hard to build a powerful infrastructure for your contact center. The center that feeds your channels is strong. Now you just need the intelligent edge.
Conversive helps you provide fast, accurate responses in:
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Chat
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- Powerful, conversational customer interface supports your goals and best practices
- Combination of automation and live support helps you maximize efficiency and minimize costs
- Powerful insights into your customers' questions and needs
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Voice
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- A single entry by the agent provides a host of resources, from instant answers to instant collaboration
- Conversive's Answerbases scale seamlessly, providing answers that are instantly available and actionable, even if the number of answers climbs into the thousands
- Actionable insight into issues, process and outcomes
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Email
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- Most questions are answered before they ever become emails
- Helps sort and route emails, saving overhead
- Answerbases are scalable, providing answers that are always available and actionable
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Mobile
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- Supports multiple mobility strategies
- Gives you the optimum combination of automation and live support
- Leverages existing resources to minimize new investment and provide consistency
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Social Media
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- Allows agents to efficiently respond to social networking comments, with instant access to supervisors
- Capitalizes on existing processes, knowledge and resources
- Enables insight into how customers use new channels
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Webcast: Best Practices in Customer Experience
Datasheets: Conversive Solutions
Blog Article : First things first -- Where to Start?
Case Studies : Examples of our results