Open Up Conversations with Your Customers

With Conversive, your customers will start seeing chat as a tremendously helpful tool, not just a four-letter word.

Chat Done Right.

Chat is a natural extension of the online, real-time world, and has the potential to be an amazing asset in customer service and sales. But, for chat to be effective it has to be done right. Unfortunately, it rarely is. Traditional chat is slow, expensive and difficult to optimize. There's too much back-and-forth, too much wasted time, too many errors and misunderstandings. And all too often, the result is a frustrated customer—exactly what you were trying to avoid.

Conversive gives you a chat solution that uses advanced natural language processing to automate answers when appropriate and provide suggestions to your live agents, making it an efficient and engaging tool for your customers. Conversive's chat solution offers:

Immediacy. Conversive speeds response times. Many responses can be sent by the automation directly to the customer, requiring essentially no time at all. When a live agent needs to be involved, Conversive provides suggested responses and powerful workflow tools that make it fast to choose, edit and send an answer. Your customers will see the difference.

Accuracy. Conversive's consistent workflow and unified view across all of your data sources helps agents get to the right information every time. Difficult questions are not answered by automation, but are reviewed and edited by your agents instead.  Quality is more consistent and customers are happier.

Relevance. Conversive's chat channel understands what customers are after, so you can be proactive in offering assistance. Our solution can also suggest relevant promotion, cross-sell and up-sell opportunities, based on your guidelines.

Better brand image. Chat is notorious for acronyms, poor grammar and even worse spelling. But that isn't the brand image you want to present. Conversive provides suggested responses to agents that  you've already seen and approved, so you can be certain that the information they present is clear, accurate, and consistent with your brand image.

Efficiency. Live agent chat can be an expensive channel to deploy. Virtual chat, while less expensive, cannot provide consistently good outcomes, and often leaves your customers high and dry. Conversive combines the best elements of each to create a highly efficient and effective solution.