Conversive Solutions:
A Better Answer

Home / Solutions / Customer Care Overview

Conversive for Customer Care: Everyone Is Better Served.  

Conversive makes online customer service faster, less expensive and more consistent.  Agent utilization goes up and training costs go down. You get:

  • Faster, better answers to customer questions using natural language
  • Increased satisfaction by providing information quickly and accurately
  • Better brand image with answers and procedures determined in advance
  • Speed in adapting to new issues with reduced agent training
  • Consistency across channels, centers, agents, locations

Suddenly, the Answer is Clear.
The questions just keep coming. Customers want to know how to install your product, why a feature doesn't seem to work, or how to get the latest download. Agents want to know why they have to spend their time on the same routine issues over and over again. The COO wants to know why contact center costs keep rising while customer satisfaction scores keep shrinking. And the CEO is wondering how the company can create new competitive advantages without another infusion of capital.

Conversive has the answer. Our Customer Care Solution enables your company to differentiate through superior service—while cutting the cost and complexity of customer engagement. With Conversive you can respond quickly to customer inquiries, expand the range of engagement channel options, unburden your agents of repetitive tasks, and deliver new business advantages while reducing overall support costs.

Powerful Blend of Technologies.

Conversive is the first company to focus the full force of Internet technologies—context-based natural-language processing, knowledge bases, online communities, co-browsing, and more—on a single goal: revolutionizing the cost and quality of customer care.

Conversive’s customer care solution provides dramatic advantages over current chat systems. It delivers fast, accurate answers from an automated system, a live agent, or both. It helps agents deliver a responsive, personal customer experience—each and every time. And it not only grows with your requirements, it becomes more effective over time.

(818) 480-6880    support   |   contact       
© Conversive 2012