Service and Support for the
Instantaneous Era

Our veteran team has deep expertise in all facets of customer care and sales support processes, technologies, and services.

Robert Williams, Chairman & CEO

Bob Williams serves Conversive as its Chairman and CEO. Prior to joining Conversive, he was a founder and principal of Fitger & Co., an investment banking firm, and A.K. Fitger Industries, a buyout firm. Mr. Williams began his career as a corporate attorney, advising clients on venture capital, public and private financings, and leveraged buyout transactions at the law firms of Riordan & McKinzie and Graham & James. Mr. Williams has also served as an officer and director of a number of companies, including Atrigon Golf, Inc. and Free for Life, LLC. Mr. Williams holds a J.D. from the University of California, Berkeley, Boalt Hall School of Law, and a B.A. from Stanford University.

Glenn Abatemarco, Principal & Senior VP, Global Business Development

Glenn Abatemarco brings a distinguished record of accomplishment in the technology industry to Conversive, with special emphasis on Customer Service and Contact Center Management. Mr. Abatemarco comes to Conversive from Morgan Stanley, where he served as Senior Vice President, Global Continuous Improvement & Optimization/Firm-wide Call Centers, and the head of Global External Client Support Operations. While at Morgan Stanley, he received the 2001 Morgan Stanley Global IT Choice Award for Excellence, and implemented successful, innovative call avoidance and resolution initiatives on a global basis. Prior to Morgan Stanley, Mr. Abatemarco spent more than 20 years as an Officer with the Federal Reserve Bank of New York.  Mr. Abatemarco holds a degree in Banking & Finance from the American Institute of Banking; a certificate in Management & Labor Relations from Rutgers University; and has done post-graduate work at Pace University.

Bill Boecker, Principal & VP, Professional Services

As Conversive's VP of Professional Services, Bill Boecker comes to Conversive after 15 years at Reuters, where he held a series of leadership positions in Customer Service supporting clients using Reuters Market Data and Trading systems. Most recently as Vice President, Reuters Support Business Development, his best-practice approach to driving rapid and permanent change into the North American Customer Support Operation was recognized as the standard to adopt globally. Prior to that Mr. Boecker was Vice President, Reuters Support Centers for the Americas, and before that Mr. Boecker was Director for American Real-Time Services, where he successfully originated all aspects of customer and professional services for large financial clients. Mr. Boecker holds an M.B.A. degree from Hofstra University.

Tom Kirk, Senior V.P, Sales

Tom Kirk, Conversive's Senior Vice President of Sales, is a seasoned executive with extensive experience in rapidly growing communications technology companies.  Mr. Kirk joined Conversive from Litescape Technologies where, as Director of Sales & Channels, Americas and Europe, he successfully developed new partnerships and managed all sales and channel activity.  Mr. Kirk has deep expertise in contact center and customer relationship systems.  He was Manager of Global Alliances and Partners for Nuance Communications, the leading provider of speech recognition solutions used in contact centers around the world.  He also developed and supported voice practices for Cisco Systems channel partners and was a CRM/IVR specialist for AT&T/Lucent/Avaya.   Mr. Kirk holds a B.S. in marketing with an emphasis in Computer Sciences from The Pennsylvania State University.

John E. (Jack) Keane, Ph.D., CTO

Jack Keane, Conversive's CTO, has more than three decades of experience in knowledge-based system solutions, in both industry and academic computing. Dr. Keane studied Artificial Intelligence in the Department of Computer Science at Rutgers University, working on DARPA-funded projects on Knowledge-based Engineering and Automated Design. His 1996 doctoral dissertation work developed a knowledge-based solution to the problem of managing complex engineering simulation models in the context of optimizing design processes. Dr. Keane also developed products during this time, including neural-net trading software, and in addition worked as an intern at the NASA Ames Research Laboratory in Mountain View, California. Dr. Keane left Rutgers in 1997 for Lucent Bell Laboratories, where he worked on a range of projects, including an embedded operating system development (Inferno); agent-based message management (Organic Persona); and broadband router development. In 2000, he left Lucent to become a founder and Chief Scientist of OpenReach (now Corente), a company that provides network security software and services to companies worldwide. He is named as inventor on six networking technology patents issued since 2003, and has testified in federal court as an expert on network security matters.

Dr. Michael (Fuzzy) Mauldin, Ph.D., Founder & Director

In addition to founding Conversive in 1997, Dr. Mauldin was the founder of Lycos, Inc., a public company with offices in Boston, New York, and Pittsburgh. Dr. Mauldin continues to serve as a Director on Conversive's Board of Directors. He is a fellow, professor, and research computer scientist at the Center for Machine Translation at Carnegie Mellon University, where he received his Ph.D. in Computer Science in 1989 and his M.S. in Computer Science in 1983. He earned his B.A. in Mathematical Science and Computer Science from Rice University in 1981. Dr. Mauldin has written two books, 10 refereed papers, and several technical reports on natural language, autonomous information agents, information retrieval, and expert systems.

Paul M. Horn, Ph.D., Director

Dr. Paul M. Horn was named NYU Distinguished Scientist in Residence and NYU Stern Executive in Residence in September of 2007. Prior to his NYU position he was Senior Vice President of the IBM Corporation and Executive Director of Research. In his job he directed IBM's worldwide research program with 3200 technical employees in eight sites in five countries around the world, and helped guide IBM's overall technical strategy. In his 28 years with IBM, Dr. Horn has been a champion for translating technology-based research into marketplace opportunities. Trained as a solid state physicist he has held key management positions in science, semiconductors, and storage, successfully applying these disciplines to solving real-world technology problems. Dr. Horn's top priority as head of IBM's Research Division was to stimulate innovation and innovative business models and quickly bring those innovations into the marketplace to sustain and grow IBM's businesses, and to create the new businesses of IBM's future.

Born in New York, Dr. Horn graduated from Clarkson College of Technology and received his doctoral degree in physics from the University of Rochester in 1973. Prior to joining IBM in 1979, Dr. Horn was a professor of physics in the James Franck Institute and the Physics Department at the University of Chicago. Dr. Horn is a Fellow of the American Physical Society and was an Alfred P. Sloan Research Fellow from 1974-1978. He is a member of the National Academy of Engineering, a former Associate Editor of Physical Review Letters, and has published more than 85 scientific and technical papers. Dr. Horn has received numerous awards including the 1988 Bertram Eugene Warren award from the American Crystallographic Association, the 2000 Distinguished Leadership award from the New York Hall of Science, the 2002 Hutchison Medal from the University of Rochester, and the 2002 Pake Prize from the American Physical Society. In 2003 Dr. Horn was named as one of the top 25 computing business leaders in the United States by Scientific American magazine. He is also a member of numerous professional committees and serves on the Clarkson University and New York Polytechnic Board of Trustees, as well as the UC Berkeley Industrial Advisory Board; he is also a trustee of the New York Hall of Science.

Tom Saleh, Director

Mr. Saleh has been a leading entrepreneur in the computer industry for more than two decades, during which time he has founded five successful high-technology companies. Included are Applied Logic, an early provider of Virtual Private Network services, XNET Corp., which developed the first fully automated financial futures and commodities exchange, Erevu, a software company focusing on extending the concept of "policy-based management" to the business process level, and American Real Time Services (ARTS), which developed and operated information delivery networks for large financial services firms including Citibank, Prudential Securities, AG Edwards, Charles Schwab, SG Cowen, McDonald Securities, and Fidelity Investments. Reuters acquired ARTS, where Mr. Saleh held the title of Senior Vice President of New Business Development.