Open Up Conversations with Your Customers

Conversive makes it easy and cost-efficient to add mobile texting to your array of contact options.

Instant Access to Support, Any Time, Anywhere.

In 2009, Forrester Research found that 51% of US mobile owners send or receive texts. That's up from 38% just a year prior. With mobile texting becoming this prevalent, companies need to be able to open the mobile channel to customer inquiries. People want—and need—to be able to make contact from wherever they are, whenever they choose.

Conversive's mobile solution makes it easy and affordable to add mobile texting to your customer engagement options. Because it uses the same engine and knowledge set you've designed for traditional channels, the investment in this new channel is controlled. Conversive's mobile channel delivers:

Immediacy. Texting is inherently a real-time channel. And because it is used on the go, the responses must be near-immediate. Conversive's combination of automated responses and live agent suggestions makes real-time text conversations happen.  Immediately.

Location, Location, Location. Would you like to be able to reach customers inside your brick-and-mortar locations? Would you like to be able to advise them what is available at your nearest store? Would you like to reach out with offers that are simple and direct, during the part of their day when they are out and active? Mobile texting is the answer, and Conversive makes it easy and affordable to add this dynamic channel.

Same Process, Different Channel. Conversive lets your agents approach the mobile channel with the same tools and knowledge that they've already learned to use effectively in other channels. Training, knowledge, infrastructure and business rules are all highly relevant and applicable.