Conversive for Sales Support:
A Superior Experience

Online shoppers are often stranded

Shopping online shouldn't be a lonely experience. Yet all too often there's nobody there to answer questions, offer advice, or suggest the right products. The assistance that customers do receive is often inaccurate, impersonal, slow, or just plain unhelpful. The result is that shoppers get frustrated and leave the site, leading to low conversion rates and poor word-of-mouth.

Providing timely, insightful online sales support is a difficult challenge. Knowledge and business processes gained in the more traditional voice channel don't always translate well. And agents are burdened with learning, retaining and accessing increasingly complex information about products, services, rules, and promotions.

Conversive lets you give more personalized help -- without more people

Conversive understands the meaning and context of typed comments, and its proprietary system of natural language processing and high-value answers simply finds accurate answers faster.  With Conversive you can reach out to customers and provide the right information, advice, offers and insights at just the right time.  That way your customers won't leave your site and their shopping carts behind.

Our intelligent conversation engine makes it possible -- and affordable -- to reach out into the sales funnel and engage customers that are beyond your reach today.   Now you are able to provide the kind of personalized support that will make your customers buy from you again and again.

Add promotions, products or offers without missing an opportunity

Conversive's support for both automated and live conversations helps you quickly respond to market conditions.   Because suggestions are pushed to the customer or agent based on your business rules, you can quickly add or change offers.  Your agents become nimble, training time and costs go down, and your customers get the best incentives to buy.

It's easy to get started

The Conversive sales support solution has a narrow footprint and well-structured API's that enable it to work well with your existing contact center systems. You can also deploy it incrementally, adding automation as you go, optimizing the processes your agents already use. You can readily integrate Conversive with your existing CRM and analytics systems.  You'll get the most out of these systems and further enhance Conversive's powerful capabilities.  And with the expertise of our professional services staff you can be up and running in no time.  Within weeks of deployment Conversive's Customer Care solutions will typically be capable of answering more than 70% of your customers' questions.

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