Solid Fusion of Technology and Expertise.

The right blend of world-class technology, expert implementation services and flexible deployment options.

One of the key advantages of Conversive products is that they integrate quickly and easily with your existing contact center systems and resources. You can implement the functionality you need today, hosted in your premises or ours, and you can quickly, easily, and cost-efficiently add new capabilities as you need them.

For example, you can start with a chat-only solution, and add automation, programs or information as needed--without sacrificing anything, without adding redundancy to your infrastructure. It's an extremely efficient way to increase customer satisfaction and agent productivity without straining the budget.

Conversive's world-class service offerings include:

Implementation

• Highly efficient implementation strategy
• Rapid deployment-typically within days when starting with live support solution
• Excellent results from day one when using live support solution
• Automation optimizes rapidly, improving customer experience and saving money

Integration

• Adds value to existing contact center systems
• Plays well in larger contact center arenas
• Open architecture integrates rapidly and readily with legacy systems
• Experienced service team maximizes value from existing systems

Hosting

• Conversive can be hosted on your premises or as a SaaS (software as a service) offering
• Enterprise-ready solutions that scale with your growing requirements
• Excellent network and physical security

Professional Services

• Deep experience with contact center management, automation, and linguistics
• Optimization services add to and extend the value of your implementation
• Rapid results, with reporting that lets you track your progress

Technology

• Cost-effective to deploy, rapid optimization
• Highly scalable, stress-tested, redundant for high reliability
• Excellent network and physical security
• Open architecture integrates readily with other systems