Solid Fusion of Technology and Expertise.

Take advantage of the deep expertise and real-world experience of the Conversive Professional Services team to make the most of your Conversive solution.

Real Results, Right Now.
Using the best technology to run your sales and service operations is a must — but it's rarely enough. How do you maximize the capabilities of the technology you choose? And how do you accelerate the time-to-value of the solution you implement?

The expertise of Conversive's professional services staff ensures you'll create a branded, efficient and effective channel that supports your sales and service goals, while creating a positive and personal online experience for your customers.

Conversive's team of interaction experts helps you design, deploy and refine a channel that eclipses the functionality and effectiveness of other chat and self-service tools. We have the depth of expertise and the practical experience to get you up and running quickly, so you can minimize cost and disruption and maximize adoption.

Proven Deployment Experience.
We use the custom-designed, road-tested Conversive Deployment Methodology to achieve reliable, predictable results for you. Working together with your team, we conduct a thorough discovery process, then design, develop, test and implement your customized solution. Finally, we will continue to work with you to insure that the deployment is optimized successfully post-launch.

We can maintain the deployment ourselves or provide you with all the knowledge, training and documentation that you need to run the deployment with your own team. Our reporting proves the value being created at each step, and keeps you in charge of the decision-making process.

Rapid Optimization for Fast Results.
For many technology providers, services may constitute 50% to 75% of the total cost of the solution. Conversive products do not require large ongoing professional services commitments to be deployed successfully. Even very large knowledge bases with thousands of answers have been successfully maintained with a fraction of a full-time employee.

We Get It.
Conversive's executive team has deep experience with managing customer service teams and with deploying new technologies at companies such as Reuters, Morgan Stanley, Lucent and Avaya. We understand your concerns as a manager, because we have lived them, and our culture is built around these experiences.

"Conversive gained a deep understanding of our business and created a highly effective self-service solution that our customers have adopted with ease and great satisfaction. This has been a tremendous success and one of our best implementation experiences."
--Mike Coyle, District Manager, Construction Inquiry, PSE&G