Open Up Conversations with Your Customers

With Conversive, you can interact with your best customers the same way they interact with their best friends.

Tune in to the Channels Your Customers are Flocking To.

There's no question that social networks are here to stay.  And there's no question that your customers are going to tweet, blog, post or update their status with customer service issues and complaints.  The question is:  how can your business turn social media to its advantage?

The Conversive social media solution leverages the same sophisticated engine that supports your traditional interaction channels to provide recommended responses for agents who are tasked with responding to the social media channels. So with Conversive, you can tap into social media and differentiate your company with superior:

Responsiveness. Unlike other typically 1:1 interactions, social media is a public forum, and so your responses are immediately and inevitably public. The risk/reward equation is magnified. Conversive helps you respond quickly, appropriately and with your company's brand reputation in mind.

Collaboration. Social media is highly situational and can become complex very quickly. With Conversive, agents have easy access to a supervisor or subject matter expert. Any question that cannot be answered through all of the resources available through the Conversive Agent Desktop's powerful workflow can be immediately sent to a supervisor as a chat, or the agent can simply send a quick chat asking for advice, with context attached.

Same Process, Different Channel. Conversive lets your agents approach the social media channel with the same tools and knowledge that they've already learned to use effectively in other channels. Training, knowledge, infrastructure and business rules are all highly relevant and applicable.