Conversive Solutions:
A Better Answer

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Superior Customer Care and Sales Support.

Conversive has revolutionized online customer engagement, with solutions that arm your agents to answer questions accurately, instantly.   With Conversive you can:

  • Deliver better customer experiences that create loyal customers
  • Engage customers with meaningful advice that helps close sales
  • Focus your agent time by adding automation
  • Integrate easily with your existing systems

The traditional tools of customer engagement have two fundamental flaws: they cost too much and they don't work well enough. You know it. Your agents and representatives know it. Your customers know it. But what's the alternative?

In a word, Conversive. We're revolutionizing the cost and quality of customer engagement. Our solutions ensure that customers get better answers sooner, at a lower total cost to your organization.  And only Conversive can seamlessly blend self-service and live support, so live agents get involved exactly when their support is needed. Quality of service and customer satisfaction increase; costs and missed sales opportunities decline.

Highlights
  • Speed drives satisfaction. Our solutions make the customer experience faster, more effective and less expensive.
  • Empowers your agents. Conversive gves your agents access to the best responses, quickly and easily.  Agents are more productive and more empowered.
  • Gives you the intelligent edge. Conversive gives you an ongoing source of current, actionable information about what your customers want, and how you can make them happier.

Customer Care Solution

Conversive's customer care solution takes you miles beyond the capabilities of traditional chat-only systems. Our intelligent conversation engine understands the intent of a query or comment and quickly provides an appropriate response. Customer interactions become more fluid; responses are more consistent with your company's business rules and brand guidelines; and agents spend their valuable time on more complex cases.

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Sales Support Solution

Conversive's sales support solution allows agents to reach out and deliver fast, accurate responses when and where they're needed—at the desktop or on the go.  Conversive drives down the cost of engaging customers, so you can engage them more frequently.  It increases the speed and consistency of online conversation, building a better sales pitch and pace.  In short, it allows agents to provide a responsive, personal customer experience—each and every time. And that leads to higher conversion rates and more loyal customers.

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